Employees First, Customers Second PDF
By:Vineet Nayar
Published on 2010 by Harvard Business Press
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His |employee first, customer second| mantra has been recognized globally as an example of organizational innovation, and was deemed a |new and radical management philosophy| ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as |human resource| or as |intellectual capital| or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The |Employee First| philosophy should be the fulcrum of the transformation journey of any organization.
This Book was ranked at 29 by Google Books for keyword Nouvelles expériences.
Book ID of Employees First, Customers Second's Books is yvmezKEVvhQC, Book which was written byVineet Nayarhave ETAG "d99AxR9IwbA"
Book which was published by Harvard Business Press since 2010 have ISBNs, ISBN 13 Code is 9781422139066 and ISBN 10 Code is 1422139069
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Book which have "198 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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